Tekken Card Tournament

SUPPORT

Thank you for contacting Tekken Card Tournament support.

Please ensure you have read the following options before proceeding with your support request.

FAQ

For the FAQ’s section, please click on the following link: Faq

TROUBLESHOOT & PAYMENT

FOR MOBILE / TABLET

If you’re having a mobile/tablet app (download, installation and/or payment) related problem, please contact your mobile operating system support team:

WEB BROWSER

If you’re having a payment related problem with content that was purchased via your web browser, please contact your payment solution provider:

FURTHER SUPPORT

If you have not found a solution to your issue through the links above, please send an e-mail to [mailto:help.tekkencards@namcobandaigames.eu] and make sure to specify the following details:

  • Your e-mail address (the one linked to your account)
  • Your in-game nickname (found in the profile settings)
  • Your country of residence
  • Your mobile equipment and installed OS (i.e: Apple iPhone 4S / iOS 6.1.3)
  • OR Your web browser (i.e: Google Chrome 26.0.1410.43)
  • Detailed information about your issue (when does it happen, what are the consequences, etc. Add screenshots if you can)

If your request is linked to a payment/credit issue, please make sure you provide us with all your payment justifications (invoices).

ONLY the requests sent to [mailto:help.tekkencards@namcobandaigames.eu] with the completed above details will be treated by our support team.

Our customer support is open Monday to Friday from 9am to 5pm CET.

Thank you for your patience, and don’t forget to… Take the fight to the streets!

Your Tekken Card Tournament Support Team