Tekken Card Tournament

Frequently Asked Questions

General

  • What is Tekken Card Tournament?
  • Tekken Card Tournament is a collectible card game involving real-time duels. Collect the best cards to create your own ultimate deck to destroy opponents and win the top competitions.

  • How much does it cost?
  • The game is free to play and no subscription is required. You will be able to buy cards booster packs with premium currency, should you wish to do so.

  • What do I need to play Tekken Card Tournament?
  • You can play online using a web browser, smartphone or tablet.

  • How often is the game updated?
  • The game is regularly updated with bug fixes and new content (new fighters may also be added).


Install

  • I cannot install the game even if I have free memory on my SD.
  • You need 200 MB free on your phone to install the game. That is because game install is first downloaded to the memory of your phone before game data are automatically installed on the SD Card.


Account

  • How can I log-out?
  • Visit your profile by clicking on your level box (upper left corner of screen). Then click on the 'Account' box, then on the icon on the upper right.

  • I have lost my password. I can't get a new one
  • "Please go back to log-in screen (the one with the Facebook button) to send an email including the reset password link. If you do not find the mail, check your spam box. If you definitively don't find it, or if the reset password link does not work, please contact us."

  • Is it possible to merge my Tekken account with my Facebook account or do I have to create a brand new one?
  • Once you have created a Tekken account linked to a mail address, it is not possible to link it with your Facebook account. You will unfortunately have to create a brand new one if you want to play Facebook connected.

  • Can I change the mail adress linked to my account?
  • As a general rule, you can't. Contact us in case of absolute necessity, for example if your mail address is mispelled or no longer in use.


Game system

  • Can I play offline?
  • No. An internet connection is required to play the game. If you disconnect, Heihachi will come in person to reconnect you (if available).

  • What game modes are available?
  • You can play in Arcade Mode (PvE) or enter competitions and free challenges against other players (PvP).

  • What currency is used in the game?
  • There are two types of currency: Credits and Gold. Both types can be bought with real money or won in-game. You can use the currency to buy booster packs and cards from the marketplace, or to improve your existing cards.

  • What is the level max?
  • Level 99

  • What is the max team size?
  • 50 members.


Cards & Deck management

  • How many cards can be collected?
  • There are more than 300 cards available at the start of the game. New cards are regularly added.

  • How many characters are available?
  • Nine Tekken characters are available at the start of the game. Register to get one of these characters.

  • How can I change character?
  • To play with a different character than the one you choose at the beginning of the game, you must first create a new deck for him. To create a new deck, select 'Cards' from the main menu then 'My decks' and finally 'New deck'. You must own a minimum of 15 cards related to a character to be able to create a deck. Then just switch deck to switch character. Of course, gathering 15 cards of the character you want to play requires some time. The only way to quickly get a starter for this character is to create a new account and restart the game from the beginning.

  • What are the different types of Rarities?
  • - Bronze, one star
  • - Silver, two stars
  • - Gold, three stars
  • - Super-rare, SR in top corner, four stars

  • What does the 'U' icon that some card have in their top right corner mean?
  • U is for 'unique', meaning that you can not have more than one copy of the so labelled cards in your deck.

  • What does the 'SR' icon that some card have in their top right corner mean?
  • SR is for 'Super Rare'. Attack SR cards are limited to one SR per deck. (Note: Power cards aren't part of the Attack cards, therefore you can have one SR Attack card in your deck and still play with a SR Power card)

  • Can cards be made more powerful?
  • Yes, cards can be fused to create more powerful versions.

  • What are 'Effects'?
  • Certain cards have special effects in addition to their regular damage. There are many different kinds of effect and each one changes the rules of the game just enough to make sure you're always on your toes.

  • Can I sell my cards?
  • Yes. There is a used-card marketplace where you can buy and sell cards. Do not worry when you win some cards you don’t need after purchasing a booster pack in the game. You can still exchange them against Gold.

  • Can we exchange cards among players?
  • You can not exchange cards with a particular player. Stock depends on player sales

  • I want to buy a particular card in the market, but it is not available.
  • We don't control the stocks: the only cards available are the ones sold by other players. If you do not find the one you want, be patient, and visit the market regularly.

  • I can't create a new deck…
  • "To create a new deck, select 'Cards' from the main menu then 'My decks' and finally 'New deck'. 15 cards are required to create a deck. Add them from the card pool and name the deck using the 'pen' button on the botton left. Once completed, tap or click the 'back' button and you will be prompted to save your new deck. Choose 'OK'"

  • Can I delete my decks?
  • You can as long as you keep at least one playable deck. Select 'Cards' from the main menu then 'My decks', then open the deck you want to delete and click on the trash icon.


Championship

  • How can I participate to the individual championship?
  • All you have to do is to click on the "WW Championship" button in the "Choose your fight" screen, then fight! Keep in mind that the championship runs on a weekly basis: it ends and begins on Sundays at 00:00 GMT, and the results are displayed on Mondays.

  • How is my score calculated?
  • You always begin a weekly championship with a score of 1000 points. Your score increases or decreases during the week, depending of your performances, to be reseted to 1000 at the beginning of the next championship.

  • Wich are the individual championship rewards?
  • Place                       
    Prize                        
    1 800
    2-10 300
    11-100 150
    101-500 75
    501-5000 25

  • What about team championship?
  • Our weekly team championship is tuned on the individual championship. It ends and begins on Sundays at 00:00 GMT, and results are displayed on Mondays.

  • Does every team can compete?
  • To compete, a team should have at least 10 members actively involved in the current championship.

  • How is team score calculated?
  • Only the 10 best players' scores are taken into account to determine a team's score. So go fight for your team even if you are a beginner!

  • Wich are the team rewards?
  • At the end of each week, the best 25 teams are rewarded. Every member of a rewarded team earns Credits. The exact amount depends both on the ranking of the fighter's team and their position in the team: "Champion", "Elite" or "Proven Fighter":
  • Champions: The 10 highest ranking players of the team. 
  • Elite: The non-Champion players ranked in the upper half of the general individual ranking.
  • Proven fighter: The team's remaining players are the Proven Fighters.

  • Team rank                         Your rank                         Prize                        
    1 Champion 400

    Elite 200

    Proven fighter  50
    2 - 5 Champion
    160

    Elite
    80

    Proven fighter
    20
    6 - 10 Champion 80

    Elite 40

    Proven fighter 10
    11 - 25 Champion 48

    Elite
    24

    Proven fighter
    6



Bank, Credits & Gold

  • I have problem with an ingame transaction. E.g.: I sold a card and did not get my gold, I have lost gold, I bought a booster but did I not get any cards, I can't buy something despite having the required amount of Golds or Credits, I merge cards and get nothing, etc.
  • "Your personal data (amount of curency and cards owned) are probably out of date. To refresh them, visit your profile (by clicking on your avatar, top right corner of most screens). If the problem persists, log out from your account then log in again. If you are not Facebook connected, be sure you know your password before login out). If the problem still persists, contact us."

  • All my cards are gone! My Gold or my Credits are missing!
  • It is probably one more synchronisation issue. Handle it as described in the previous answer.

  • I bought Credits in the bank and did'nt receive them
  • First, refresh your personal data as explained in the previous question. If the problem persists, send us the transaction receipt.


  • Is it possible to transfer Credits, Golds or cards, from an account to another?
  • No, even if the two accounts belongs to the same player. Enabling such transfers would unbalance the game economy. Remember that a new player gets a lot of gift: a starter, Credits for ending tutorial, and so on. It would be unfair to let some player cumulate these advantages in a single account.


Current issues

  • When will the Physical Cards be available?
  • We cannot confirm any release date at the moment. We will inform you through the news box in app, on the Twitter Tekken_Card, and on the Tekken Facebook page.

  • Result displayed in the reward screen is different from the actual result.
  • We know about this issue and are sorry about that. It will be fixed soon.

  • I lost a match because of a connection issue. Is there a way to get back my stamina and championship points?
  • We are sorry you lost a fight because of a connection issue. We are working hard to decrease the frequency of these issues. However, every online game has connection issues and the common rule is that the player losing the connection loses the match. We really cannot do any exception. Sometimes, you will win a match for the same reason, so, it will compensate your current lost in some way.

  • How do I challenge a friend?
  • To challenge a friend got to Freefight. You just need to click on the punch icon to send a challenge. (Note: You can't challenge someone in battle, in shop or in championship) In Championship you cannot challenge friends. You are automatically matched with the opponent the closest to your ranking.

  • What are the known crash causes?
  • Avast antivirus is known to cause unexpected random crashes on both Web and Android versions. We currently have no other recommendation than to replace Avast by an other antivirus solution. On Android, low available RAM can also be source of random crashes.

  • I see on board several samples of the same card simultaneously displayed. How could it happen ?
  • "It is a minor bug happening when you have entirely played your deck: then you keep dravwing in a new deck regenerated by mixing ALL the cards of the first one. We do not exclude the cards currently displayed, as we should. So, next turns, it is possible that a copy of one of these card come into play, causing this strange duplication effect. We plan to fix that bug in the future. Best"


Contact

  • How can I contact you?
  • "On the main menu of the game, use the option button (bottom right) and click on 'Support'. Please, read carefully the FAQ before contacting us."